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Introduct Group is a software boutique house, headquartered in Kyiv, Ukraine, with offices in Kyiv, Ukraine; Nizhny-Novgorod, Russia; Tallinn, Estonia; Chisinau, Moldova. With over 100 people in staff, across our locations we deliver crafter, tailored solutions in nearshore and offshore software development services to our customers worldwide.
We are currently looking for Customer Support Representative to join us in our Kyiv Office (Dmitrievskaya St).
It does not matter for us if you are only looking for a first job or you already have experience in call center industry— if you are ready to do your best to succeed and explore new, we are ready to give you all the means for that.
- Professional fluency in English (at least upper intermediate level) for communication with our international clients via phone/Zoom
- Ability to take night and weekend shifts (the job can be suitable for students)
- Ability to work at Kyiv office (the office is located near the Circus, Dmitrievskaya St.)
- Good multi-tasking skills in order to accept on time the calls from the customers, address their request as per established script and procedure and make sure the customers are treated with the highest level of service.
We are looking for
- A motivated individual who is engaging personality with excellent communication skills
- Refined written & spoken communication skills in English.
- An enthusiastic, inquisitive and enterprising attitude
- A fast learner who is flexible and copes well under pressure
- Experience in the customer service industry is an advantage
- Participation in Work & Travel programs, internships, conference appearances and abroad studies will be considered a major asset.
- Flexible working hours because we believe in a good work-life balance
- Tasks and responsibilities aimed at making a difference
- A challenging, dynamic job
- The company provides all the necessary equipment for work
- Employment benefits: paid vacation, training
- Friendly atmosphere and professional staff
By joining us, you’ll learn a new and marketable profession. In the shortest time frame, you’ll be able to earn a salary way above the industry standard on the Ukrainian IT sector.
We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.
If those are the words that describe you, don’t hesitate to send CV with your salary expectations!
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