Technical Account Manager

Компания: CommPeak Ltd

Зарплата: не указана грн.


CommPeak is a leading vendor of the full-suite cloud-based innovative operational communication solution, including VoIP and Cloud PBX, prognostic Dialer, SMS Service, and local DID Numbers, also available on a modular basis. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.

As an Technical account manager at CommPeak you will be responsible for troubleshooting critical production issues across our platform and application. Carry out production deployments, identifying and patching bugs and inefficiencies.


  • Identify, diagnose & troubleshoot customer issues
  • Manage customer onboarding and technical training on CommPeak Services
  • Showcase demos for potential customers
  • Manage the technical aspects of the clients’ product requirements
  • Working with basic CRM API integrations


  • 1+ year experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
  • 1+ year experience working with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
  • Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)


  • Experience with API
  • Experience with FreePBX platform
  • Experience with Asterisk server
  • Experience with Linux/UNIX OS
  • IT system support knowledge
  • Basic knowledge with Databases (MySQL and etc)
  • Relevant courses and certifications (MCSE, CCNA…)
  • Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).


  • A well-organized individual that is able to perform with minimal supervision
  • Excellent written and verbal communication skills in English
  • Availability for non-traditional work hours at times
  • Being customer service-oriented
  • Strong technical skills, combined with a good business logic sense
  • Ability to understand business requirements and translating them to technical solutions
  • Handling multiple accounts simultaneously
  • Experience with call-center operations and metrics

What We Offer

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in truly international team on truly international and multi-regional projects
  • Private health insurance?

Why Join CommPeak

CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication. 

This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry. 

 CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.

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Полное описание вакансии

Дополнительная информация:
Дата публикации:
Отрасль: Телекоммуникации / Связь
Карточка работодателя:
Телефон: не указан
Адрес: Киев,Бехтеревский переулок
Сайт компании:

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