RTA Manager (MS Excel, German, Remote)

Компания: BPO Nextdoor, Inc.

Зарплата: не указана грн.

BPO Nextdoor is looking for a specialist with good knowledge of the German language and a deep understanding of MS Excel. This specialist will work as a Real-Time Analyst with our customer’s contact centre. If you have a sharp analytical mind and are interested in analytical/management work with a reputable German company, please send us your CV.

Requirements:

  • Upper-intermediate level of German (written and spoken) is a must
  • The mathematical background will be an advantage
  • A good level of MS Excel (Hlookup, Vlookup, Advance Excel Topics, Basic Macro, etc.)

Responsibilities:

  • Real-time control (ensuring the use of resources to meet the requirements of the amount of the calls).
  • Support/participation in process automation and implementation to optimize the use of resources.
  • Monitoring and analysis of the most important performance indicators and trends for deployment recommendations, planning and adaptation of resource needs
  • Prediction and creation of reliable time planning through simulations based on historical data.

Working conditions:

  • Good, competitive salary
  • Professional development in a Real-Time Analysis with a reputable German company
  • Comfortable office in Lviv and possibility of remote work
  • Partial compensation for the costs of sports club subscriptions
  • Ability to visit cinema for free once a month
  • Relocation Rent Support
  • Free German and English language classes
  • Young and friendly team
  • Regular interesting corporate events

If you consider yourself as a suitable candidate for our position and your skills are appropriate for our requirements — please, send us your CV to <a href="mailto:job@bponextdoor.com» target=»_blank» >job@bponextdoor.com and we will promptly contact selected candidates.

Полное описание вакансии

Дополнительная информация:
Дата публикации:
Отрасль: Услуги для бизнеса - другое
Карточка работодателя:
Телефон: +380631882866
Адрес: Львов
Сайт компании: http://www.bponextdoor.com


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